Overview

30-Day Return Policy
You have 30 days from receiving your item to initiate a return. To start a return, please contact us at info@brightsfashion.com. Upon acceptance, you’ll receive a return shipping label and instructions on where to send your package. Returns without prior approval will not be accepted.

Return Conditions

• Items must be unworn, unwashed, with original tags/packaging.
• Returns must be in original, resalable condition.
• Ensure returned items are well packaged.
• Use a trackable, insured return shipping method.
• We are not responsible for items lost or damaged in transit.
• Return shipping costs are the customer’s responsibility.

Refunds

• Refunds are processed to your original payment method.
• Returns in-store are refunded to the original payment method.
• Mail-in returns are refunded within 3-5 business days post-receipt.
• Please allow 5-7 business days for returns to reach us.

Nonreturnable Items

• Certain jewelry, health/personal care items.
• Customized products.

Damaged or Wrong Products
If your order is flawed or incorrect, contact us at info@brightsfashion.com with photos for a return label. We’ll ship a replacement upon tracking the return.

Exchanges
To exchange an item, return the original item and make a new purchase.

Return Address
67 19th Street Lowell, MA, United States

Customer Support 24/7
Phone: +1 (857) 247-3580
Email: info@brightsfashion.com